diff --git a/app/client/src/ce/utils/licenseHelpers.ts b/app/client/src/ce/utils/licenseHelpers.ts
new file mode 100644
index 0000000000..c48fe56460
--- /dev/null
+++ b/app/client/src/ce/utils/licenseHelpers.ts
@@ -0,0 +1 @@
+export const getLicenseKey = () => "";
diff --git a/app/client/src/components/designSystems/appsmith/help/DocumentationSearch.tsx b/app/client/src/components/designSystems/appsmith/help/DocumentationSearch.tsx
index 44bec5eb74..73469d8a8c 100644
--- a/app/client/src/components/designSystems/appsmith/help/DocumentationSearch.tsx
+++ b/app/client/src/components/designSystems/appsmith/help/DocumentationSearch.tsx
@@ -93,7 +93,7 @@ function DefaultHelpMenuItem(props: {
           if (props.item.link) window.open(props.item.link, "_blank");
           if (props.item.id === "intercom-trigger") {
             if (intercomAppID && window.Intercom) {
-              if (user?.isIntercomConsentGiven) {
+              if (user?.isIntercomConsentGiven || cloudHosting) {
                 window.Intercom("show");
               } else {
                 props.showIntercomConsent(true);
diff --git a/app/client/src/ee/utils/licenseHelpers.ts b/app/client/src/ee/utils/licenseHelpers.ts
new file mode 100644
index 0000000000..7e89ddc21c
--- /dev/null
+++ b/app/client/src/ee/utils/licenseHelpers.ts
@@ -0,0 +1 @@
+export * from "ce/utils/licenseHelpers";
diff --git a/app/client/src/utils/bootIntercom.ts b/app/client/src/utils/bootIntercom.ts
index 82b4eb0b0d..be1d64286e 100644
--- a/app/client/src/utils/bootIntercom.ts
+++ b/app/client/src/utils/bootIntercom.ts
@@ -1,6 +1,7 @@
 import type { User } from "constants/userConstants";
 import { getAppsmithConfigs } from "@appsmith/configs";
 import { sha256 } from "js-sha256";
+import { getLicenseKey } from "@appsmith/utils/licenseHelpers";
 
 const { appVersion, cloudHosting, intercomAppID } = getAppsmithConfigs();
 
@@ -35,7 +36,7 @@ export const updateIntercomProperties = (instanceId: string, user?: User) => {
         !cloudHosting ? appVersion.edition : ""
       } ${appVersion.id}`,
       instanceId,
-      "License ID": "3rd license",
+      "License ID": getLicenseKey(),
     });
   }
 };